Silver Angels Services is committed to protecting your privacy. We understand your concerns and the information you provide to us will not be shared with any third party, unless compelled by law. Your information will be used only as outlined below.

What information do we collect? We may ask you for the following information:

  • Contact information (name, address, phone number, email address)
  • Payment details for services and membership dues

If you visit our websites, our servers will automatically collect your IP address and technical details like your operating system and internet browser. If you send us emails, our service provider will store your email address, IP address, host name and any information you provide in your email.

We collect this information to:

  • Respond to your enquiry
  • Maintain accurate details of our clients and members
  • Keep members and clients informed about our work
  • Help us develop our public relation activities
  • Process payments and provide receipts

To ensure your privacy is protected, information from your record will not be disclosed unless requested by you, or when compelled by law enforcement agencies. We collect data so we can use it to confirm your identity when you contact us and to improve our websites. We may use trusted external providers to host and maintain our website, store emails and operate communication services (phone, fax email) as well as to process donations and payments. These providers may be located in Australia, the USA or the EU and have different privacy policies in place to keep your personal information confidential and secure. Please note, in some areas of our website links to other sites can be found. These sites are not controlled by Silver Angels Services and therefore we cannot take responsibility for their content, claims of offer or privacy practices.

For receiving online credit card payments, we use only PCI DDS compliant processing partners. We do not store your credit card information on our own systems, but link you directly to a secure payment gateway. If you send a paper form with your credit card details, or provide your credit card details over the phone, we enter your details into a PCI DDS compliant payment gateway and then immediately destroy the record of your credit card details. We do not keep your credit card or bank details on file in our own systems. 

We will disclose any information we have collected from you to law enforcement agencies and security services, if you act in a threatening, vilifying or otherwise unlawful manner towards Silver Angels Services, our members, clients and guests.

Giving you control:

All members and clients of whom we have details recorded have the right to ask for a copy of these details and we will provide you with this information within a reasonable time frame.

We will provide you with the opportunity to opt out of receiving future communications from us. Unsubscribe links are included at the bottom of every email that we send from our mailing lists.

Should you have any issues in relation to Silver Angels Services and your privacy, you can raise this with our Privacy Officer who will address your concerns promptly. When contacting us, please provide the following information: Name, full Address, telephone number and member ID (if applicable).

With complaints, questions and to access or change your details contact us by emailing or you may write to

Silver Angels Services
Attn Privacy Officer
PO Box 290
South Melbourne, Victoria 3205

We reserve the right to alter this policy at any time without notice.

Last update 12 August 2021